Frequently Asked Questions
How do I contact you?
Please contact us via any of the following:
Phone: 1-800-622-1330 or 713-532-1111
Fax: 713-918-8686
Sales Hours:
Monday - Friday: 8:30 AM - 5:00 PM CST
Saturday: 10:00 AM - 2:00 PM
Customer Service Hours:
Monday - Friday: 9:00 AM - 5:00 PM. CST
Salon Wholesalers
7830 Westpark Drive
Houston, TX 77063
What forms of payment do you accept? We accept payment by Visa, Mastercard, Discover and American Express. We also accept payment through check, money order or wire transfer. Payments through check and money order require that the funds are cleared by the bank before the products are shipped. It usually takes 5-7 business days for checks and money orders to clear.
Do I have to pay sales tax? Texas residents only will be charged sales tax.
How do I get a catalog? We provide quarterly specials to all of our customers. Please click the link to our quarterly catalog on our homepage.
What is your return policy? Salon Wholesalers stands behind all of our products 100%. If you are dissatisfied with any product purchased from us, please notify us within 72 hours of receipt. All new merchandise must be returned within 30 days from the date customer takes delivery of items, and are subject to a restocking fee of 20% and buyer’s payment of all shipping costs, unless item is returned due to a product defect. If you receive a defective item, please call customer service at 713-532-1111. Returned or cancelled items are subject to a 20% cancellation fee. Custom items are not returnable.
What warranties do you provide? Salon Wholesalers offers warranties on many of our items. Warranties are described in individual item listings, and all warranties are limited to repair or replacement. The warranties do not cover shipping charges to and from our repair centers. If you need to contact us regarding an item you purchased from Salon Wholesalers that is under warranty, please call 713-532-1111.
How do I know my personal information is secure when ordering from your web site?When you place orders on salon-wholesalers.com, all of your information is processed through our secure server. Salon-Wholesalers.com utilizes industry-standard Secure Sockets Layer (SSL) technology that encrypts all your information before it is sent to us, meaning your personal information is kept safe.
Do you share any of my personal information? No. Any information submitted to salon-wholesalers.com is kept private and is used solely as a means to communicate with our customers.
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